KONE Egypt Internship Site Engineer Intern Fresh Graduate

This is a remote position.

• Achieve agreed customer service time frames for the distribution of customer requests or problems by receiving customer calls, clarifying requirements, and logging into the call monitoring system
  
• Perform key customer contact and communication functions to achieve the Service Provision team s objectives and agreed service levels
  
• Understand customer service principles and practice these principles i.e.
  
• Effective communication with customers and other support staff
  
• Clear and concise information is required to be obtained and provided within a tight timeframe, following defined business processes
  
• Identify the urgency and impact of requests and adhere to set processes
  
• Contribute to team problem-resolution processes to achieve agreed service levels
  
• Compliance with all relevant Legislation, standards, work procedures, and practices of Data#3 and the customer.
  
• Commitment to personal safety and the safety of others, a workplace free from discrimination and harassment, and a philosophy of continual improvement
  
• Enhance customer satisfaction through the provision of a quality support service
  
• Project a positive & professional image when representing Data#3 and customers
  
• Contribute to the development of customer service delivery improvements, processes, procedures, and documentation
  
• Assist other staff with the adaptation of new and/or changed the processes
  
• Contribute to the team s ability to achieve its maximum goals
  
• Proactively provide input on individual training requirements
  
• Ensure knowledge sharing is at a premium level within the team
  
• Ensure that customer service levels are achieved or exceeded
  
• Maximize customer satisfaction through the development of trust and credibility
  
• Adhere to contract Service Level Agreements
  
• Enhance customer satisfaction through the provision of a quality support service
  
• Understand and adhere to contracted SLA
  
• Provide meaningful, relevant, timely, and accurate updates to call logging system
  
• Contribute to team strategy
  
• Ensure that all Health & Safety policies, procedures, and requirements applicable to onsite are adhered to and that a safe working environment is maintained at all times
  
• Uphold and adhere to Data#3 s core values, guidelines, policies, and procedures
  
• Take on any additional duties as requested by your manager in line with Business Unit objectives
  
• Represent Data#3 in a professional manner and provide excellent customer service to our internal and external
  

• Uphold and adhere to Data#3's core values, guidelines, policies, and procedures
  
• Represent Data#3 in a professional manner and provide excellent customer service to our internal and external
  
• customers.
  
• You are required to perform your duties safely without risk to your own health and safety or the health and safety of
  
• others
  
• You are required to be flexible to work in additional roles or capacities or take on additional or varied duties, as may
  
• be assigned to you, that you are skilled and capable of performing. Data#3 may alter your position, position
  
• description, position title, location, and responsibilities in accordance with changing business needs and priorities.
  
  

• may be required to perform your duties off-site, including at customer, vendor/partner, and supplier sites, which require,
  
• as a condition of entry, you to hold a National Police Certificate;
  
• may be responsible for accessing internal and third-party computer systems containing highly sensitive confidential
  
• corporate and personal information;
  
• may be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform your
  
• duties with a high level of honesty and integrity.
  

Requirements

• 3 months experience in a service desk, call centre or related undergrad program is desirable
  
• Experience with technologies desirable
  
• Basic knowledge and experience with Microsoft Office suite, including Microsoft Outlook
  
• Basic Windows XP and Windows 7 troubleshooting experience
  
• Basic PC Hardware troubleshooting
  
• A fundamental understanding of Active Directory, Exchange skills highly desirable
  
• Demonstrated commitment to the provision of excellent customer service
  
• An understanding of ITIL & Service Level Agreements is desirable
  

• Strong verbal & written English communication skills
  
• Effective time management & troubleshooting skills
  
• Efficient keyboard & data entry skills
  
• Highly developed customer service skills
  
• Developed documentation skills for procedure updates and report creation
  

• Demonstrated commitment to the provision of excellent customer service
  
• Proven ability to work within deadlines with minimum supervision
  
• Flexible approach to work and work hours
  
• Ability to deal with busy, high-pressured situations
  
• Ability to assist other staff with the adaptation of new and/or changed processes
  

• Must have Fiber Optic internet with at least 25 Mbps bandwidth
  
• Must have a backup desktop or laptop with the latest OS
  
• Must be able to work on a shifting schedule
  
• Must be amenable to reporting to our Makati office as required
  

Benefits