Junior Technical Support Engineer
Posted on :
15-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 870234
- Act as the first point of contact with the customer and take ownership of customer reported issues and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the Senior Technical Support or Team Leader.
- Ensure proper recording and closure of all issues
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity
- Deploy and configure PROTEI platforms inside and outside Jordan.
- Gather needed information (logs and CDRs) on reported issues and perform detailed case analysis.
Employment Type
Full Time
Department / Functional Area
Key Skills
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