Junior Customer Success Manager

Key Responsibilities:

• Act as a key support liaison between customers and internal teams including Sales Operations Admin and Development to ensure customer requirements and concerns are effectively communicated and addressed.
  

• Assist in the operational onboarding process for new customers contributing to a smooth transition and ensuring adherence to the onboarding plan with accuracy in time and resource allocation.
  

• Collect customer feedback proactively to identify opportunities for service improvement. Collaborate with the Sales team to refine customer service offerings and operational efficiency.
  

• Support the customer support efforts to achieve resolutions within defined Service Level Agreements (SLAs) aiming to boost customer satisfaction and ticket resolution.
  

• Aid the Sales team in operational matters and help in understanding commercial aspects of customer accounts including special agreements and competitive situations.
  

• Support the Customer Success Management team by assisting with direction training and performance alignment with organizational goals contributing to high levels of customer service and satisfaction.
  

Requirements

Qualifications:

• Entrylevel experience in customer success account management or a related field preferably in a tech or serviceoriented industry.
  

• Demonstrated ability to work collaboratively in a team environment.
  

• Strong interpersonal and communication skills with the capability to work well within complex organizational structures.
  

• Detailoriented with a commitment to accuracy and the ability to manage multiple priorities.
  

• Familiarity with CRM and customer service software is a plus.