Junior Customer Success Manager fmd

biometrio earth provides datadriven assessments of biodiversity that are precise efficient and verifiable. Our holistic approach integrates remote sensing in situ sensors (wildlife cameras digital listening devices) and selflearning AI. Our scientists always review AI outputs and we always proceed according to strong ethical guidelines in the areas that we work in.

With our services we aim to bring radical transparency to carbon markets and biodiversity conservation. We work with developers and managers of naturebased solution projects landowners NGOs restoration and conservation initiatives investors and buyers of carbon/nature credits. Our experts have years of experience in the field and have tested our approach and technology on over 3.500 sites.

Tasks

• Project Coordination
• Client Communication
• Documentation & Reporting
• Issue Resolution & Risk Management
• Quality Assurance
• Team Collaboration & Support
• Continuous Improvement of processes and best practices

Requirements

• Master degree in Environmental science/resource management Forestry Biology Business Administration Project Management or related fields.
• At least 1 year experience in working with naturebased solutions projects and environmental markets especially the voluntary carbon market.
• At least 1 year experience in working in customer management customer success sales or other related fields.
• Fluent in English additional language skills (German Spanish Portuguese French etc.) are a plus.
• Strong organizational and timemanagement skills with a keen attention to detail.
• Excellent communication and interpersonal skills for effective client interaction.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Familiarity with project management tools and methodologies (experience with tools like Asana etc. is a plus).
• Enthusiasm for environmental sustainability biodiversity and interest in naturefocused technologies.
• Resident in a time zone UTC1 / 2 hours

Benefits

• Join a passionate team committed to nature climate and positive change
• Embrace flexible working options: onsite in Saarbrcken hybrid or fully remote
• Relish flexibility in work hours tailored to your needs
• Thrive in an international work environment with team members from all over the world
• Secure a permanent fulltime contract
• Benefit from fair compensation and individual growth opportunities
• Share in the companys profit and success
• Collaborate closely with the founding team on innovative products
• Enjoy 30 days of paid holidays
• Stay mobile with a companyfinanced trainticket for the whole of Germany

Note: This role is ideal for an individual eager to begin a career in project management offering opportunities to contribute to meaningful projects that align with the startups mission of leveraging technology for nature and environmental conservation.

As not all of the points are necessary requirements but nice to have we encourage applications from candidates who do not fulfil all the qualifications listed but who are convinced that their skills and experience can make a valuable contribution to the team.