ITSM Manager - CICD

Responsibilities and Duties

• Lead the service delivery practice for cloudnative generative AI solutions achieving significant efficiency and quality improvements for over 6000 mobility product engineers worldwide.
• Drive the development and market launch of multiple innovative CI/CD solutions in the fields of software requirements management software engineering and testing. These solutions are aimed at enhancing the creation of autonomous driving technologies for major automobile manufacturers globally.

• Direct a service desk team that provides support services and incident management to more than 6000 engineers around the world.
• Develop and implement an IT Service Management (ITSM) strategy for CI/CD solutions within product engineering. This strategy should encompass incident management problem management and change leadership.
• Facilitate communication and collaboration between architects product owners and the core development team to deliver complex machine learningbased solutions to engineers working on autonomous driving products.
• Provide training coaching and guidance to users of CI/CD solutions.
• Mentor junior CI/CD configuration engineers.
• Ensure compliance with best practices in machine learning among engineers.

Qualifications

• A Bachelors degree in Computer Science Engineering or a related field.
• A minimum of 10 years of experience in a leadership role within service delivery.
• Demonstrated expertise in defining and implementing service delivery strategies including planning and execution.
• Possession of industryrecognized qualifications in service delivery or change management such as Prosci or ITIL.
• Strong understanding of the development processes for machine learningbased solutions.
• Excellent problemsolving skills including experience with Root Cause Analysis investigations.
• Proficiency in at least three of the following technologies is preferred: Python R React PyTorch RDMS (Relational Database Management Systems) OODMS (ObjectOriented Database Management Systems).
• Knowledge in one of the following areas: Application Integration Patterns Hosting Infrastructure or Network Technologies.
• Familiarity with MLOps (Machine Learning Operations) best practices and platforms is considered an advantage.
• Exceptional written and verbal communication skills in English.

Our Client Offers

• An energetic and inviting work environment where freedom prevails providing engaging tasks that make work enjoyable. Our client empowers individuals to independently analyze issues and devise solutions.
• A deep commitment to valuing their employees above all recognizing them as the most crucial asset of the organization.
• Flexible and familyfriendly working hours ensuring a balanced approach to work and personal life.
• Competitive compensation that is reflective of ones educational background and professional experience.
• A comprehensive range of training opportunities designed to enhance both personal and professional development.