IT Support Specialis....
IT Support Specialist - Medical Research Institute
Posted on :
15-02-2024
Employer Active
1 Vacancy
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Jobs by Experience
0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-02-2024
Job Description
Req ID : 2536327
This renowned notforprofit research institute dedicated to improving the quality of life for individuals affected by sleep and breathing disorders is seeking a IT Support Specialist to support the IT Manager. Recognised as the leading respiratory and sleep research organisation in Australia their commitment to wellbeing is the driving force behind their work.
Main Purpose of the Role:
Assist the IT Manager in maintaining the integrity of the IT network and provide timely technical and enduser support with IT and audiovisual service issues.
Key Result Areas:
- Timely response to IT needs
- Effective communication with users and management
- Monitoring reporting and resolution of IT issues
- Maintenance of IT integrity
- Prompt response to external stakeholders
Role Duties:
- Management and resolution of level 1 and 2 service desk incidents/requests
- Provide Macintosh and Windows PC enduser support
- Support on Office 365 SharePoint Windows Servers
- Maintain hardware and software inventory
- Install upgrade support and troubleshoot desktop applications
- Assign and maintain user access to network drives
- Record and document requests using the IT service desk system
- Manage server infrastructure OS & AntiVirus updates and new applications rollout
- Troubleshoot network connectivity in LAN/WAN environments
- Configure and support remote desktop access
- Monitor and manage Storage System and Backups
- Communicate effectively with stakeholders
- Escalate server issues to the managed service provider
- Monitor and report on security breaches
- Support audio/visual systems in boardrooms meeting rooms and other spaces
Requirements
- Appropriate tertiary qualifications and/or experience in a complex environment
- Ability to perform well under pressure manage conflicting priorities and meet deadlines
- Experience in Microsoft operating systems MAC OS Active Directory ExchangeOutlook Office 365 TCP/IP Symantec Antivirus Wireless networks
- Experience with small or medium storage systems
- Uptodate working knowledge of computer technologies
- Written and verbal communication skills
- Proven customerfocused approach
- Capacity to work in a team environment
Desirable:
- Experience working in a tertiary or research environment
Appropriate tertiary qualifications and/or experience in a complex environment Ability to perform well under pressure, manage conflicting priorities, and meet deadlines Experience in Microsoft operating systems, MAC OS, Active Directory, ExchangeOutlook, Office 365, TCP/IP, Symantec Anti-virus, Wireless networks Experience with small or medium storage systems Up-to-date working knowledge of computer technologies Written and verbal communication skills Proven customer-focused approach Capacity to work in a team environment Desirable: Experience working in a tertiary or research environment
Employment Type
Full Time
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
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