IT Support Specialist
Posted on :
14-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2625848
Responsibilities:
1. Secondlevel Service Desk support tickets (85% remote and 15% deskside) resolve hardware and software issues and assist customers remotely with DUO NetMotion and network resource connectivity.
2. Deployment of MECM GUI and Headless images and software deployments both manual and as MECM task sequence software packages.
3. To complete hardware technical assessments Technical documentation tasks; How To user guides and internal technical documentation.
4. Update both hardware and software assignments in Manifest.
5. Supporting approximately 1250 DCFAS staff and 4000 devices. Typical assignment supports 4000/ Laptops PCs local and network printers and Kofax scanners across 7 DCFAS locations.
6. Report hardware failures to appropriate hardware vendors including Dell warranty support. Assist users in operating systems application programs utilities and hardware operations. Image install and move ITrelated equipment.
1. Secondlevel Service Desk support tickets (85% remote and 15% deskside) resolve hardware and software issues and assist customers remotely with DUO NetMotion and network resource connectivity.
2. Deployment of MECM GUI and Headless images and software deployments both manual and as MECM task sequence software packages.
3. To complete hardware technical assessments Technical documentation tasks; How To user guides and internal technical documentation.
4. Update both hardware and software assignments in Manifest.
5. Supporting approximately 1250 DCFAS staff and 4000 devices. Typical assignment supports 4000/ Laptops PCs local and network printers and Kofax scanners across 7 DCFAS locations.
6. Report hardware failures to appropriate hardware vendors including Dell warranty support. Assist users in operating systems application programs utilities and hardware operations. Image install and move ITrelated equipment.
Mandatory Skills:
- Ability to communicate clearly and tactfully on the telephone and in person.
- Ability to work independently and as part of a team.
- Able to analyze diagnose and resolve customer problems.
- Knowledge of Windows 11 Operating System M365 and MS Exchange to M365 Cloud Mail Migration.
- Knowledge of computer imaging and software deployment technologies including Microsoft Endpoint Configuration Manager (MECM).
- Knowledge of Tanium Security Platform and Mobile Device Management.
Employment Type
Full Time
Key Skills
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