IT support

Main purpose of role:
To manage & monitor all activities of Local IT Mumbai team To maintain Desktops laptops
iphone s ipads VC units & other IT assets and ensure seamless operational IT support. Telephony
Configuration & commissioning. Maintaining Inventory of assets. Coordinating with Vendors for
Procurement Repairs & maintenance of IT Assets. To ensure seamless support to global IT Issues
and requests to enrich end user IT experience.
Key responsibilities (In Points):
Ensuring of all laptops with the latest version of security patches with Security compliance.
Setting up new VC units as per procedures defined.
Check all VC units Connect Screens & Printers on daily basis for its proper functionality.
Ensuring smooth functioning of VCs and timely Townhall setups and Event setups.
Ensure calls logged by IT Helpdesk are accepted no longer than 30 min & resolved as per
procedures set within SLAs for troubleshooting/ new installations.
Ensure to solve Day to day PC/MAC problem troubleshooting.
Liasioning with vendors for resolution of system related queries and problems in case of
escalations.
Ensure that support provided by Vendors is as per agreed SLA's
Ricoh MFP troubleshooting and basic maintenance and vendor coordination for any
requirements related to Printer.
Basic Network and Access related troubleshooting.
New Joiner / Travelers system and Telecom setup.
New Joiners ID Creations Email creations corporate numbers updating in outlook and
Onboarding in Intune AD.
Laptop configuration/Format using Intune.
Mobile/iPad configuration/wipe using Intune.
Ensuring corporate laptops mobiles and iPads are wiped out for leavers as well as any
replacements of devices.
Working on Intune as per security policies set by company.
Patching endpoints as per requirements set by company with the help of vendor.
Ensuring standardized softwares are installed on end users systems.
Installation & troubleshooting of inhouse and thirdparty software.
Polycom & Local Landline setup and troubleshooting.

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VC/Teleconference/Web Conference/Net meeting Setup and troubleshooting.
Video Conference Training for new joiners
Maintaining IT Assets inventory with uptodate allotment forms
Maintaining IT stock Room with accessories list every month.
Maintaining health checkup for laptop half yearly.
Ensure all projects assigned are completed in the specified time.
Work for issues resolutions in sync with cloud team/software team.
Responsible for user creation & deletion in Qudo portal for Polycom extensions
configuring.
Folder deletion from Ricoh scan server and user ID deletion from printer