IT Specialist

• Resolve assigned customer technical issues (diagnosis, intervention, alert)
• Escalate as required, within a proper time frame
• Meet SLA’s
• Communicate to customers clearly, effectively and professionally
• Participate in On-Call/After Hours Rotation
• Manage materials resources
• Other duties and responsibilities might be assigned
  

Qualifications

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• Fluent in English and Arabic
• Microsoft Office Programs
• Microsoft Desktop Operating Systems
• Windows Server Administration
  

Knowledge

• Computer Networking, including switches, routers and wireless access points
• Knowledge of print drivers, print servers and multi-function printer maintenance
• Ability to communicate problems with supervisors as they become known.
• Demonstrated ability to actively listen to technical problems conveying commitment toward finding a timely resolution of the situation
• Demonstrated ability to read, analyze and interpret technical documents, work orders, invoices, instruction sheets. .
• Demonstrable knowledge of IT and software system assurance including Cyber Security, Software Licenses, Disaster recovery and IT Security.