IT Service Specialist - Help Desk

Job Description

• Installing and configuring computer hardware operating systems and applications.
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Solving hardware or software faults4. Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Responsible for following established IT processes and supporting new ones.
• Responsible for providing Reports on SLA service Level Agreement compliance, Service Desk Metrics and IT assets.

Job Requirements

• Bachelor degree in Information Technology, Computer Science or communications engineering
• Got MSCA & CCNA Training
• Good analytical skills
• Good Interpersonal skills
• High level of accuracy and focus
• Multitasking and prioritization skills
• Technical Training in the software and hardware systems used