IT Service Delivery ....
IT Service Delivery Manager
Posted on :
29-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 731262
- Drive and deliver the IT service management framework to make sure it aligns with the overall department goals and JIGPC strategy.
- Lead continuous service improvement initiatives to enhance the service provided by the service operations team through utilizing international IT standards and best practices.
- Maintains targeted relationships with all departments and other Enterprise IT teams in executing IT enterprise service delivery mechanisms, meeting service level requirements and resolving service delivery issues across services within the operations portfolio.
- Manage the design and development of IT service management policies, procedures, SLAs, guidelines and plans to ensure that JIGPC users are getting the acceptable level of IT services.
- Establish and maintain IT service management controls aligned with COBIT best practices for an effective IT operation.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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