IT Operations Field Services Lead

Responsibilities:
• Review daily, weekly, and monthly dashboard services.

• Supports executive members and ensure that they receive right support from all the service providers in timely manner.

• Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery with extended teams (D&D, BRM, CTO,AMS, Tech Mgmt., SP&T).

• Prepare and share reports to ensure optimal performance and maintain records of service level agreements for business units.

• Review and provide insights with extended teams to ensure efficient maintenance and compliance to all disaster recovery plans to accomplish control and Risk Management process and procedures.

• Assist operational and technical staff to check and ensure resolution of all issues to achieve all objectives for stability and service improvement.

• Business engagement review to determine availability from all market IT services - Applications, Network, Servers, End user devices and facilities (Plants, Mixing centres).

• Review, complement and maintain all ITOPS processes according ITOPS Gold standards