International Voice process

Overview:

Key Responsibilities:

• Answering incoming calls from international customers.
• Resolving customer queries and issues in a timely and professional manner.
• Providing information about products services and company policies.
• Adhering to call scripts and maintaining a polite and professional manner at all times.
• Escalating complex issues to the relevant department for resolution.
• Providing feedback on the efficiency of the customer service process.
• Meeting performance targets related to customer satisfaction productivity and quality.
• Communicating with customers via email or chat as necessary.
• Handling customer complaints and ensuring swift resolution.
• Documenting all customer interactions and transactions accurately.
• Adhering to company policies and procedures at all times.
• Participating in training and development programs as required.
• Adapting to changes in procedures policies and regulations.
• Ensuring compliance with data protection regulations and confidentiality policies.

Required Qualifications:

• 12th pass
• Proven experience in a customer service role preferably in an international voice process.
• Excellent communication skills in English (additional fluency in other languages may be preferred).
• Ability to handle stressful situations and remain professional under pressure.
• Strong problemsolving and decisionmaking abilities.
• Good knowledge of customer relationship management (CRM) software.
• Ability to multitask and prioritize tasks effectively.
• Understanding of cultural differences and the ability to adapt communication style accordingly.
• Willingness to work flexible hours including weekends and public holidays.
• High level of patience and empathy when dealing with customers.
• Previous experience in a call center or similar environment.
• Strong computer proficiency including MS Office and internet research skills.
• Ability to work effectively in a team environment.
• Strong attention to detail and accuracy in data entry.
• Ability to maintain composure in challenging situations.

patience,problem-solving,data entry,customer service,communication skills,multitasking,cultural adaptability,decision-making,ms office,call center,teamwork,language proficiency,communication,crm software,empathy