Internal Communications and Engagement Manager 6 month FTC

Here at Collinson, we like to think big, take big ideas, and create products and services that support our four core capabilities: Loyalty, Travel Experiences, Insurance, and Assistance. Our talented experts have helped nurture and develop a suite of products that enhance the passenger experience for over 20 million managed customers each year, with 28 offices globally, we enrich and provide confidence in the traveller journey with our world-renowned Priority Pass , Lounge Key, and Lounge Pass products that allow access to a global VIP airport lounge program

What does the Internal Communications and Engagement Manager at Collinson do?

Reporting to our Chief People Officer, we are looking for someone to manage internal communications and employee engagement strategy and activities to ensure our 1,700 people globally are engaged, inspired and You ll be responsible for the development, delivery and evaluation of integrated company-wide communication and employee engagement strategy that supports the global business strategy and effectively engages all our You ll be passionate about employee engagement and able to demonstrate significant experience working with global stakeholders to develop creative campaigns

Your duties will include and are not limited to the following activities and tasks:

• Developing and managing an internal communications strategy and plan which makes a real and tangible impact in the way we communicate, engage our people and drive business performance
• Empowering teams and managers to improve their communication across channels and create opportunities to collaborate
• Planning, editing and developing relevant content and messaging for a variety of communication campaigns that our people will understand, find insightful, engaging and inspires them to get involved
• Advising the senior leadership team, representing the views of our people, providing best practice and recommendations on initiatives to increase visibility and trust
• Planning and executing events that increase engagement and two-way interaction between leaders, management and our people
• Championing internal communications and employee engagement, and promoting best practices across the organisation to quantify its value and the commercial impact to the organisation
• Reporting on the effectiveness and performance of activities, including the analysis of results and the identification of learnings to improve ongoing performance
• Overseeing the quality of employee data and determining the best use of channels and methods to reach our people globally
• Working closely with the marketing, media and PR teams to translate external messaging internally
• Being a key member of the team responsible for internal communications during a crisis
• Being Collinson s roving reporter, with an eye for a story and a desire to share these stories with our people globally in an engaging and timely manner
• Driving our digital and innovation agenda, consistently looking for opportunities to inspire and engage our people

How will you add value?

• Proven ability to convert communication strategy and knowledge into creative, integrated and targeted communication plans to support business objectives
• A track record of developing and delivering global internal communications strategy and initiatives within a complex matrix environment
• Significant experience designing and implementing communications campaigns and employee engagement initiatives across a broad range of channels, both on and offline (experience using Workplace, SharePoint and Office365 would be a significant advantage)
• Experience delivering high-quality and engaging communications campaigns and initiatives that bring an organisation s purpose, values and behaviours to life
• Experience managing internal communications through organisational change and transformation projects
• Excellent writing and editorial skills, with the ability to tell a compelling story
• Strong planning and organisational skills with the ability to work to strict deadlines and manage multiple projects simultaneously within a dynamic business
• Excellent stakeholder engagement and relationship management skills
• Proactive, assertive and able to use initiative
• Ability to work strategically and hands-on with a desire to find solutions
• Confidence to direct internal communications policy and determine best practice
• A creative thinker consistently looking for new ways to inspire and engage
• Ability to handle sensitive and confidential situations with diplomacy
• Highly experienced with Office applications, including word processing, spreadsheet, and presentation software
• Analytical with a desire to understand, interpret and improve results - provide clarity, insight and solutions

You can look forward to a competitive salary, pension scheme, and further benefits:

• Life Assurance Scheme
• Personal Income Protection
• Private Medical
• Discounted gym membership
• Wellness advice and support
• Cycle to Work Scheme
• Priority Pass Membership (Collinson Exclusive)
• Travel Insurance (Collinson Exclusive)

Our values form the foundation of our business, and the Collinson company culture is built around these values that help to shape a long-term, financially successful enterprise for both our customers and They are summarized across four pillars: Act smarter, Do the right thing, One team, and Be insight-led.

Collinson s journey started over 30 years ago, when our chairman, Colin Evans, was Managing Director of IAPA, a global travel benefits business with a history stretching back to We have a team of 1700 people employees serving over 5 million customers each In 2020 Collinson was included in both the Top Track 100 and the Profit Track 100 lists from the Sunday Times

Collinson is an equal opportunity employer and welcomes everyone to our We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences to If you need reasonable adjustments at any point in the application or interview process, please let us

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global Our Beacons will be your point of contact if you or someone you know needs