Information Technology Help Desk
Posted on :
15-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2332784
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About the job
The ideal candidate is expected to play a pivotal role in providing technical support, troubleshooting hardware and software issues, and delivering top-notch customer service to ensure the seamless operation of the Information Technology (IT) systems.
Responsibilities and Duties
- Handle IT help desk portal by assigning ticket assignment, prioritizing, and closing tickets to minimize operational disruptions.
- Provide end user tier IT support services.
- Provide printing & peripherals support services.
- Handle hardware/software setup and maintenance.
- Resolve connectivity and access support issues such as but not limited to logins, permissions, VPN and networking and escalate complex issues to the appropriate support teams.
- Handle IT wiki documentation library.
- Update IT department knowledge base (QNA) upon need.
- Execute IT department policies and procedures.
- Maintain employee IT profile and data card on internal portal.
- Evaluate and recommend IT process cycle enhancements.
- Produce ad-hoc and on-demand IT services reports such as but not limited to IT maintenance, hardware assessment, dashboard reports and any others in a timely manner.
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Qualifications & Experience:
- Education: bachelor’s degree in computer science or any related field.
- Certifications: IT certificates are a plus
- Experience: 1 year experience in an IT helpdesk or technical support role.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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