HR Functional Support
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 738229
- Support loyal customers of across all platforms
- Partner with our customers to effectively answer inquiries through various channels (Phone calls, Emails, Live Chat, Social Media, Zoom calls, and in-person).
- Responding promptly to customer inquiries within the agreed SLA’s.
- Train customers on how to use products effectively.
- Developing an understanding of a customer’s current state process and developing future state recommendations.
- Diagnose software issues and engage with our product, QA, and engineering teams using established processes.
- Take ownership of technical issues and customers problems from beginning to end.
- Improve our help center by preparing articles and videos that help our customers to navigate on the system.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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