Help Desk Analyst

Direct End Client: State of Pennsylvania
Job Title: Help Desk
Duration: 06 Months
Start Date: ASAP
Location: 400 North Street Harrisburg PA (17120)
Position Type: Contract
Interview Type: Webcam
Ciepal ID: SPAHD827AK
Requirement ID: PennDOT PS3 A4 SC3 (Workstation Specialist) (724827)

Department: Pennsylvania Department of Transportation

Description:

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations laptops Macs and all device peripherals (print issues docking issues scanning etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients are out of compliance with updates or are reported to have application or operating system issues.

Responsibilities:

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required provided documentation on issue resolution for other teams
• Monitor and report on PC issues escalate issues; work with other teams including SCCM Active Directory Security and the IT Service Desk.

Required Skills:

• Deploying PCs and providing support to end users in a large enterprise environment (1000 PCs ). (Required 3 Years)
• Develop test maintain PC images. (Required 3 Years)
• Experience supporting PCs in a large domain environment. (Required 3 Years)
• Install and configure PC hardware and peripherals. (Required 3 Years)
• Repair PCs by replacing hard drives motherboards memory etc. (Required 3 Years)
• Experience with security disk encryption and antivirus products on Microsoft Windows PCs laptops and Apple OSx MACs. (Required 3 Years)
• Knowledge of Active Directory and experience troubleshooting GPOs and name resolution. (Required 3 Years)
• Experience with managing profiles and certificates on Microsoft Windows PCs laptops and Apple OSx MACs. (Required 3 Years)
• Experience supporting Microsoft Windows PCs laptops and Apple OSx MACs using remote tools (SCCM remote RDP ARD). (Required 2 Years)
• Application Support for MS Office 365 on Microsoft Windows PCs laptops and Apple OSx MACs. (Required 2 Years)
• Experience integrating Macintosh systems into an Active Directory Domain environment. (Required 1 Years)
• Scripting with VBS and PowerShell. (Highly desired 2 Years)
• Configuration Management Console queries and reporting. (Highly desired 2 Years)
• SCCM OSD Task Sequences thorough understanding of their implementation and how to create and optimize. (Highly desired 2 Years)
• Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). (Highly desired 2 Years)
• Microsoft Certification. (Highly desired 2 Years)
• Able to communicate in a clear manner. (Desired)
• Change oriented improve processes and confront difficult circumstances in creative ways. (Desired)
• Demonstrated customer focus; building strong customer relationships. (Desired)
• Effectively evaluate information to make correct decisions. (Desired)
• Strong problem solving skills able to narrow scope of problems eliminate irrelevant information. (Desired)
• Strong team player collaborate with others be open to other ways of doing things. (Desired)
• Interested in emerging technologies demonstrated through training and attending technical events. (Desired)

V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

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