Graduate Technical Service Assistant

Cathelco is a renowned leader in providing advanced solutions in marine engineering with a commitment to delivering excellence in products and services globally. Our expertise lies in Marine Growth Prevention Systems (MGPS) Impressed Current Cathodic Protection (ICCP) and Ultrasonic Antifouling Systems (USP) as well as future innovations.

Position Overview:As a Graduate Technical Support Specialist at Cathelco you will be integral to our mission ensuring seamless technical assistance to our worldwide agent network driving service department growth and enhancing internal processes. Your role will involve handling technical inquiries improving operational efficiency and ensuring the timely release of technical documentation.

Key Responsibilities:

• Provide comprehensive technical and service support to our global agent network addressing inquiries and offering expert advice.
• Manage service inquiries efficiently including selling pricing and quoting service within SAP while maintaining service engineer schedules.
• Develop and maintain technical documentation such as user installation guides training materials and reporting methods.
• Collaborate closely with internal stakeholders including technical product development service production and sales teams.
• Foster strong relationships with external stakeholders including customers and service engineers ensuring their needs are met promptly and effectively.

Required Skills and Qualifications:

• Fundamental knowledge of engineering principles and processes.
• Exceptional time management and prioritization abilities adept at managing multiple tasks and projects concurrently.
• Proficiency in MS Office packages and AutoCAD.
• Basic understanding of electrical systems would be advantageous.
• Familiarity with SAP software is desirable but not essential.

Additional Information:This position offers a unique opportunity to be part of a dynamic team dedicated to excellence in marine engineering solutions. Cathelco provides competitive compensation and benefits packages along with opportunities for career advancement and professional development.