Global Manager- Customer Success
Posted on :
13-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 875927
- Setting KPIs and performance matrix for Contact Center agents at the shared services center.
- Monitor and enhance the overall CS & CC team performance.
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Set KPI’s and conduct quarterly performance review.
- Identify and address customer needs and challenges.
- Analyze sources of service failures, identify probable root causes, and recommend solutions
- Recommend new technologies or trends to enhance the customer experience
- Manage customer experience and identify opportunities for improvement
- Heavy optimization and efficiencies, driving operating and structure costs down.
- Ability to deep dive into processes, identify bottlenecks, eliminate waste and pragmatically implement new ones.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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