German speaking Technical Support Advisor

Location: Barcelona

Role: Germanspeaking Technical Support Advisor

Salary: 18540 Euros per year plus bonuses

Office: Full Time - Monday to Friday 09:00 - 18:00

The Company

Our client is a multinational business process outsourcing and consultancy company with over 100000 employees in 50+ countries serving over 1300 brands. With a blend of online and digital technology, this firm uses the skills of their people to create loyalty building customer and client relationships worldwide.

From content moderation to credit management and sales to service, our client is your end to end partner across all of the customer journeys. They have talented, imaginative brand ambassadors creating incredible, seamless experiences, driving trust and stronger relationships with all the brands.

Our client is making business more human. Their values are at the heart of who they are and their culture; Commitment, Unity, Integrity and Recognition. All of their ambassadors think human by living and breathing these values every day.

The Role

As a technical support advisor you are responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. You must give information in a practical and clear manner within the set parameters. In this position you must also answer questions concerning specific procedures and services.

Responsibilities

• In a correct, customer friendly and efficient manner, answer and/or solve complex technical questions or problems posed by customers via telephone or email.

• Identify and analyse the technical issue of the customer by good listening and asking clear and concise questions.

• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.

• Per customer contact, gather and document all relevant information into the system to ensure a high level of service is delivered.

• Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

Requirements

• Fluent in German and English both written and spoken.

• Preferably with a completed ICT training.

• A strong technical affinity, experience in technical field is a plus

• Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)

• A good understanding of the MS Office environment is essential.

• Good telephone etiquette.

• Experience in a Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.

Competencies

• Service orientated

• Accurate

• Multitasking

• Analytical

• Communicative