German Speaking Customer Service Representatives Sunny Malta

My client is a fast-growing Company, operating a successful iGaming brand Through the focus on distinctive and unique casino games, we strive to provide our players with a unique online gaming experience. Kindness, helpfulness, purposeful and fast solutions, expertise and reliability are only a few qualities that
characterize our support team and the direction we are always seeking for. And
that is where you come in! We are now looking for a Customer Service Team
Representatives who can bring these qualities to the team!

Tasks

As a Customer Service Representative, you are mainly responsible for
representing our brand/-s as the face of our company and supporting our loyal
customer base via email and live chat.

Key tasks:
Ensure that players are provided with an outstanding level of service;
Communicate with relevant departments to provide a timely escalation process and
following up with pending issues; Handle daily management of all incoming
requests via emails, phone, and Live Chat; Assist the relevant departments,
including Fraud Officer and the Money Laundering Reporting Officer, when
required; Maintain customer focus and respond to customer queries in
accordance to the Employer s guidelines; Give feedback of recurring customer
issues to management and relevant internal departments; Respond and action
requests from management; Promote the Employer s values and products;
Ensure a professional working relationship with customers and other colleagues
working with the Employer; Liaise with third-party providers of the Employer
providing services that overlap to the Employee s line of work;

Communication is also the key with our other departments receiving feedback from players and sharing it
internally enables us to continually improve our platform in a way that reflects our daily customer experience.

The verification process of customer accounts is another part of this exciting
role. As a future expert, you will also bring in your knowledge to take care of
the KYC (Know-Your-Customer) procedure for our players.

Requirements

As an international company, we are seeking German speakers (native or C2) that are
also fluent in English to support our players and to be able to have some
friendly chats with your colleagues from different countries. Yes, having
experience in customer service and the iGaming industry would be considered an
asset, but this is not a must.

We are looking for someone eager to learn and bring in his or her interest and
motivation to this role, to help us in getting the customer experience on
to a new level.

Benefits

WhatWE OFFER!!

Flight and 2 Weeks Free Hotel Accommodation + 500 t Relocation Allowance/luggage allowance
and allowance for relocating Pets, Partners and Family to help you settle in along with supporting and setting up Bank Accounts/Malta Payroll and residence and Rental Agency assistance. Overtime paid at time and a half and Double Time for Bank
Holidays!! + Full Training!! 2 Company Events in Summer and Christmas and weekly social events

Working in Fantastic New offices!

Private Health Insurance, Wellness Benefits, up to 400 (75% Reimbursed for Gym Membership, Optician Expense/sports related wellness)

FREE Breakfast and Lunch and Dinner whilst working!!

Fantastic, Family Environment and culture, there will be a two-stage interview process !! Come and Join our Family and happy new life in Sunny Malta!!

Work HARD! Play HARD!