Front Office Manager_Conrad Chia Laguna Sardinia_Sardegna

For our Conrad Chia Laguna Sardinia, recently opened and part of the Chia Laguna Resort, we are looking for a Front Office Manager.

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

As a Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.

Requisiti

A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards;

Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement;

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme;

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities;

Set departmental objectives, work schedules, budgets, policies, and procedures;

Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork;

Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices;

Maintain good communication and working relationships with all hotel departments;

Monitor staffing levels to meet cover business demands;

Conduct monthly communication meetings and produce minutes;

Manage staff performance issues in compliance with company policies and procedures;

Recruit, manage, train and develop the Front Office team;

Comply with hotel security, fire regulations and all health and safety legislation;

Act in accordance with policies and procedures when working with front of house equipment and property management systems;

Assist with other departments, as necessary;

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A degree or diploma in Hotel Management or equivalent

A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector

High level of IT proficiency

High level of commercial awareness and sales capabilities

Experience of managing people and developing people

Previous experience of managing a department and Profit and Loss account

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

Familiar with Property Management Systems (OnQ System)

Previous experience in Luxury is required

Previous experience in Hilton preferibly Conrad Hotels & Resorts is essential.

Essential requirement:

excellent knowledge of english and italian