French VIP Account Representative

Our Client, a fast growing and innovative service provider with Headquarters in Cyprus and a representative office in Malta,is looking for passionate French speaking VIP account Representative to join their extraordinary teams!

Tasks

• Building strong relationships with valuable customers and provide superb service tailored to them.
• As part of your proactive daily routine, you will be carrying out daily review, overall monitoring as well as individual VIP performance and ensuring that bonuses, physical gifts, and hospitality rewards are offered in accordance with business requirements.
• Handling customers day to day queries and complaints, via phone, chat, and emails, including out of hours, when necessary, to provide the VIP with personal and competition beating service.
• Ensuring that promotions are consistent, timely, attractive, cost-effective, and relevant and aligned with other areas of the business.
• Finding the cause as well as the appropriate course of action in order to reactivate churned accounts
• Working towards the VIP team targets

Requirements

• 2 years of Customer care experience, 6 months of which working in Customer Service and/or Account Management in the online sector
• Native French and fluent English both oral and written is a must
• Good knowledge of Microsoft Excel
• Self-starter with a positive, can-do attitude and good problem-solving skills
• Commitment to provide world-class service to valuable customers
• Available to work shifts & weekends
• Able to travel abroad whenever is needed to host event and to meet VIP customers

Benefits

• Relocation Package to either Malta or Cyprus
• Breakfast items daily
• Food Allowance
• Group Medical Plan
• Annual bonus based on Performance
• Personal Development allowance
• Quarterly Group events
• Friday Drinks
• Free Transportation
• 26 days annual leave