French Customer Support Agent (part-time)

Are you adventurous and want to take the next step? Relocate to Barcelona! Start your next adventure by relocating to Barcelona, experience the way of living there, get to know the city, the diverse population, the culture, the history and the cuisine. Enjoy everything that Barcelona has to offer while also developing on a professional level by starting a new job. Do you want to start your next adventure? Then this is the position for you!

We are looking for Customer Service Agents with French, wanting to develop professionally with a leading outsourcing company in the sector.

As a Customer Support Agents your responsibilities will be:

• Help clients identify and understand technical problems.

• Identify the causes of possible technical problems.

• Review information collected during calls to improve service.

• Guiding the client remotely to solve technical problems following the stipulated procedures (incoming and outgoing calls).

• Generate appointments with technicians when the issue cannot be resolved remotely.

• Build customer loyalty and offer them new products.

Requirements

To be successful in this role you need:

• Native level of French.

• Know how to identify problems and find a solution.

• Sales oriented person.

• Desirable CRM or sales experience.

• Person interested in B2C sales and technology.

• Candidates must live in the Barcelona area.

Benefits

What do we offer:

• Part-time (20, 25, 30 or 35 hours/week) afternoon shifts until 22.00, from Monday to Sunday

• Continuous training and development program

• Employment with the world's largest provider of contact center services

• Excellent work environment, great colleagues, social arrangements and personal development

• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Location

Barcelona, Spain