Freight Forwarding Customer Service Executive
Freight Forwarding Customer Service Executive
Posted on :
07-09-2023
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Jobs by Experience
1-3years
Salary
Not Disclosed
Salary Not Disclosed
Posted on :
07-09-2023
Job Description
- Work with the Operation team to provide seamless and customer-focused solutions to support the achievement of business objectives.
- Process customer s orders/enquiries timely and accurately
- Ensure customer s orders are correctly & timely updated in the system
- Ensure customer s orders are dispatched in best route (transport plan) to optimize freight costs
- Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters
- Handle shipping documentation (import / export / BL / documentation)
- Ensure compliance with customer s Standard Operating Procedure
- Communicate discrepancies/issues to team supervisor/manager when necessary
- Any other ad-hoc work instructions/administration duties from Supervisor / Manager
- Consistently monitor emails and respond in a timely and professional manner to Customers and 3PL in order to provide full visibility to Customers
- Responsible and familiarize with track & trace systems (LINK)
- Continuous update through communications on current statuses from 3PL, international carriers, and subcontractors, troubleshooting any irregularities, and well prepared to construct information flows smoothly and timely to customers
- Proactively alert 3PL and Customers in the event of any service deviation from standard transport mapping
- Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers expectations
- Lead periodic conference calls with Customers Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments
Requirements
- Knowledge in flow management/control tower / IFF contract operations management / key accounts.
- Knowledge in freight forwarding, AOG and oversize cargo will be an advantage.
- Proficiency in MS Office applications
- Excellent command of written and spoken English
- This is a rotational shift based role (morning, noon, night). Applicants must be willing to work on weekends and public holidays.
Benefits
- Dental, Miscellaneous allowance, Medical, Formal (e.g. Shirts + Ties)
- Birthday Leave
- Free Parking
- Fast-paced Environment
Employment Type
Full Time
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