field service technician

Overview:

Key Responsibilities:

• Travel to customer locations to install maintain or repair equipment
• Troubleshoot technical issues and provide timely solutions
• Perform routine maintenance and follow scheduled service plans
• Document service activities including parts used and work performed
• Collaborate with the technical support team to resolve complex issues
• Train customers on equipment operation and maintenance best practices
• Adhere to safety standards and company policies at all times
• Assist in the development of service procedures and documentation
• Provide feedback to improve product performance and service efficiency
• Ensure timely response to service requests and maintain service records
• Participate in ongoing training to stay updated on product knowledge and industry trends
• Manage and prioritize assigned service calls efficiently
• Maintain inventory of service parts and tools
• Collaborate with the sales team to identify opportunities for service contracts
• Support product testing and validation activities in the field

Required Qualifications:

• High school diploma or equivalent; technical certification or associate degree is a plus
• Proven experience in field service or related technical roles
• Proficiency in troubleshooting and repairing mechanical and electrical systems
• Strong grasp of technical manuals schematics and diagnostic tools
• Excellent customer service and communication skills
• Time management and ability to work independently
• Valid drivers license and clean driving record
• Physical ability to lift heavy equipment and work in various environmental conditions
• Knowledge of safety protocols and compliance standards
• Ability to adapt to new technologies and willingness to learn
• Attention to detail and accuracy in documenting service activities
• Flexibility to work nontraditional hours and travel as needed
• Experience with CRM or service management software is a plus
• Basic understanding of networking and IT systems
• Certifications in relevant technical fields are a plus

customer service,communication,time management