Field Service Technician
Posted on :
14-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 580523
- Duty hours on-site are 12‐hours per day, 7 days a week, plus commute time, and are subject to local labor law
- On‐call 24x7, including weekends and holidays
- Provide Tier I and II customer service support as part of a service desk team across multiple networks, facilities, and locations (in-person telephonically or electronically submitted via ticket system); escalate incidents to higher Tier II or Tier III when required
- Complete basic and advanced hardware and infrastructure work including: cable management at both workstations and in-server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance, etc.
- Remediate problems with Windows desktops, laptops, printers, digital senders, video teleconferences, VOIPs
- Execute basic Active Directory tasks and manage NTFS permissions such as share folder access, etc.
- Troubleshoot, diagnose and resolve software issues with MS Office and Outlook, Adobe, Java, PKIs
- Apply patches and updates to workstations both locally and remotely, and using PowerShell, RDP
- Track all work in designated incident database tools & systems (such as Remedy), ensure tickets are completed accurately and in a timely manner
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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