Field Service Engineer

M/S Shail Healthcare

Overview:

Key Responsibilities:

• Provide onsite installation maintenance and repair of equipment
• Diagnose and troubleshoot technical issues
• Collaborate with the engineering team to improve product design and performance
• Train customers on equipment operation and maintenance
• Document all service activities and maintain accurate records
• Respond to service calls and provide timely and effective solutions
• Coordinate with the sales team to ensure customer satisfaction and identify upsell opportunities
• Travel to customer sites as required
• Assist in the development of service protocols and procedures
• Stay updated on product knowledge and industry trends

Required Qualifications:

• Bachelors degree in Engineering or related field
• Proven experience in a similar field service or technical support role
• Strong understanding of mechanical and electrical systems
• Ability to read and interpret technical drawings and manuals
• Excellent problemsolving and troubleshooting skills
• Effective communication and interpersonal abilities
• Customerfocused with a passion for delivering exceptional service
• Willingness to travel and work flexible hours
• Proficiency in MS Office and service management software
• Knowledge of safety protocols and regulations

customer service,communication,troubleshooting