Field Application Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Job Alert
You will be updated with latest job alerts via email
Job Description
-
About the job
Overview
Hai Robotics is a leading provider of innovative logistics robotics solutions. Our sophisticated systems are designed to optimise supply chain operations across various industries, with the goal of offering cost-effective, efficient, and sustainable solutions that also alleviate the burden of human labour. With our robots, we aim to reduce our customers' storage footprint and operating costs, improve warehouse productivity and maximize workflow efficiencies with increased speed & order accuracy.
Key Responsibilities 🤖
We are currently on the lookout for a Field/Robot Application Engineer. You will play a pivotal role in supporting our team's efforts in ensuring that our customers are able to seamlessly integrate and optimise our innovative robotics solutions. As a key member of our Implementation team, you will:
- Be responsible for leading service partners to complete the installation and commissioning of equipment (including but not limited to wheeled robots and charging stations, moveable shelves, QR codes, picking stations, wiring facility construction, network equipment, fences, safety PLC control cabinet, and light curtains) to ensure timely, correct and safe completion of the work;
- Take care of after-sales technical support, including troubleshooting, maintenance, and repair of equipment, as well as customer training;
- Quickly respond to field service queries to ensure customer satisfaction and equipment availability;
- Be responsible for the training of service partners and taking responsibility for the hardware implementation acceptance after partners tasks;
- Assist in remote management of service reserve stock;
- Engage in other service-related work;
- Be comfortable working on-site at customer locations for extended periods (2 - 4 weeks or longer)
-
If you are passionate about cutting-edge technology and thrive in a hands-on, customer-focused role, we encourage you to apply and be a key player in shaping the future of robotics logistics solutions!
💡 Who are we looking for?
In order to be successful in this role, you must have a problem solving mindset, be proactive, and have an affinity for operational excellence. In addition, you meet the following criteria:
- You are a quick learner with excellent hands-on skills, both mechanical and electrical;
- You have recently graduated or you have a minimum of 2 years of site engineering experience;
- You are able to read and draw electric construction diagrams;
- You possess strong communication skills. Proficiency in Chinese and English in both oral and written form is a must
- Some basic knowledge of network or database is preferred;
- You are able to travel frequently in the European region. Traveling time is around 60% - 80%
-
We offer a dynamic and innovative working environment in a very committed organisation, with the following perks:
- A competitive salary
- An attractive annual bonus
- Travel allowance when travelling to customer sites
- Generous leave package
- Work laptop and phone
- The opportunity to contribute to a young, growing company, shaping its success and your career
-
About HAI Robotics
Established in 2016, Hai Robotics is committed to gathering global talents to advance the progress of human civilization through robotics technology. Our goal is to empower every warehouse and factory with logistics robots. The HaiPick solution stands as the world's first autonomous case-handling robot (ACR) system. Unlike other existing autonomous mobile robot solutions, it intelligently identifies desired totes and cartons, rather than the entire rack, and autonomously brings them to the workstation.
With our technology, warehouses can be automated within 1-2 months. We increase warehouse operation efficiency by 3-4 times and storage density by 80%-400% for clients including DHL Supply Chain, BEST Supply Chain, Phillips, and many others. The solution has been applied to Fashion, 3PL, Retail, Electronics, Healthcare, E-commerce, and several other industries.
Recruitment process:
- Screening call
- First interview
- Second interview
- Final interview
-
Employment Type
Full Time
