Events Planner

Job Responsibilities:

• Build and maintain working relationships with internal and external partners, and leverage these relationships to deliver innovative and memorable events.
• Update events calendar regularly and share detailed weekly schedule of events through communicating it with the Operations/Facility Manager and coordinating it with the Events Planner and the team.
• Meet with guests regularly, conduct tours of the event facility; provide accurate and timely information to guests and continuously focus on improving guests satisfaction to create guest loyalty and deliver a positive event experience.
• Keep professional records in the event of guest service deficiencies, complaints, accidents, or incidents and do the necessary measures to prevent its repetition.
• Attend the event in order to support the team and coordinate with the Facility Manager for staff availability and potential help in the events.
• Handle Guest inquiries and be the point-of-contact for all event details.
• Drive pre-event weekly meetings with the Events Planner, Facility and Operations Manager.
• Prepare proposals for Guests and maintain well-organized event records.
• Develop new creative events ideas by bringing the up to date shows & entertainments.
• Call guests to remind them of the event before cut-off dates.
• Manage all aspects of the guest files pre and post event.
• Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriatetelephone etiquette.
• Perform other duties as assigned by the line manager.

Job Requirements

Skills:

• Must be articulate; keen attention to detail
• Ability to handle multiple responsibilities simultaneously and independently
• Excellent listening and communication skills
• Ability to work under pressure and meet deadlines, maintain a pleasant, professional attitude towards customers and co-workers