Enterprise Customer Success Manager
Posted on :
07-08-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1388778
- Proactively manage a book of business to drive product adoption to ensure a healthy renewal
- Enjoy building and iterating on our Customer Success framework in order to provide business and technical value at scale
- Partner with the sales team to form joint account plans to understand where at-risk customers exist, where growth opportunities exist and develop a strategy to execute against an account plan
- Manage the ongoing post sales experience with the customer, including onboarding, ongoing optimization, monitoring usage to determine if upsell opportunities exist, and mitigating risks to ensure a healthy renewal
- Document and share customer success stories and intervention stories Conduct virtual and onsite meetings according to our Customer Success framework to drive results, product adoption, and ensure retention
- Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
- Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
Employment Type
Remote
Company Industry
IT - Software Services
Department / Functional Area
Helpdesk / Customer Service / Telecalling
Key Skills
- Customer Care
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