Ecommerce Manager

About Gailarde

Gailarde is a family-run business established in 1979, as a wholesale supplier of textiles and is now one of the UK s largest suppliers of linen, bedding, furniture and homeware. Originating as a wholesale textile supplier, we've consistently expanded our wholesale operations YoY. In addition to this steady growth, we've recently made exciting strides into the Direct-To-Consumer (DTC) sector with our own brand 'UniKitOut' and the newly acquired 'noah - Starter Kits', which we added to our portfolio in May 2023.

As we look to further venture into the DTC space, we're looking to build a skilled team of eCommerce professionals to propel our expansion. Joining us means the opportunity to apply your expertise across our range of DTC brands, aiming to multiply their growth in the near future. Our team of 75 professionals, spanning various departments, are ready to support this venture, bolstered by our advanced, in-house warehouse facilities which provide a robust backbone for any DTC operations.

Whilst the last few years have seen a period of significant growth, we are still very much a family-run business and continue to hold the core values which have allowed us to prosper. As a result, Gailarde is an enjoyable place to work with a new challenge every day.

Tasks

About the Role - eCommerce Manager

We re looking for an experienced eCommerce Manager, who s looking to make their mark within a newly formed DTC team within a larger organisation. Reporting to the Head of Product, this is a newly created role which will be instrumental to our growth over the next year. The eCommerce Manager will own and manage our website and 3rd party marketplace channels. We want every customer to feel a sense of delight as they browse our website, through to (and after) their purchase. Your role will be to use data & collaborate with the wider team to identify ways to improve the web experience across a variety of touchpoints e.g. through A/B testing new ideas to optimise conversion rates (CRO). The successful applicant will enjoy a varied, hands-on role, with lots of autonomy, and benefit from exposure to other areas of the business, and support and resources to do great work.

Key Projects (6-12 Months)

• Launching new Shopify Stores & Channel Integrations
• Develop an A/B Testing Strategy
• Assist with building our new University & Accommodation Provider Partner Portal
• Assist with tightly integrating our new ERP system across various departments and channels

Key Responsibilities (Day to Day)

• Develop and implement effective strategies to drive online sales and increase customer acquisition
• Manage and optimize e-commerce platforms, including websites and marketplaces such as Amazon/Etsy, to improve user experience and conversion rates
• Maintain product listings across all channels
• writing functional specifications for our development and design teams
• Monitor and analyze key performance indicators (KPIs) to identify opportunities for optimization and growth
• Collaborate with cross-functional teams, including marketing, design, and operations, to ensure seamless execution of e-commerce initiatives
• Develop and maintain our roadmap & backlog with the team in notion

Requirements

About You

What we re looking for

• Proven experience as an Ecommerce Manager or in a similar role
• Ability to solve problems using data. You know how to dive deep into data to identify areas where we re succeeding and where we re failing.
• A love for digital. You can talk about your favourite websites and apps in detail, what they do right, what they do wrong and how you d improve them.
• Excellent & proactive communication and interpersonal skills

Join us if...

• you re super organised and have proven your ability to prioritise effectively and meet deadlines
• change doesn t faze you; you take the rough with the smooth and take people with you on that journey
• you are full of ideas, are not shy about expressing them and get excited about seeing them through
• you have a positive attitude and work well under pressure
• you're comfortable working independently to draw conclusions and take action, having demonstrated a strong level of comfort in driving projects forward
• you are keen to work closely with and learn from an experienced eCom-focused Head of Product

Benefits

At Gailarde, we believe in building an environment for all team members to flourish in. This means having good work-life balance policies in place to help create room for everyone to use their time as effectively as possible while still hitting big goals together as a business. We don't believe in just 'doing and 'rushing' anything without a thorough plan in place; we prefer to rely on strategic thinking and intelligent project tools to help us to achieve great things collaboratively.

• Location: Our office is located in Elstree, Borehamwood with connections to the Thameslink, Northern line and plenty of parking spaces.
• Our team: We re an energetic, sociable and talented bunch who are super passionate about what we do and determined to make a difference. We re all in it together and we learn from each other.

Salary Range: As this is a vital role in shaping the future of our DTC department we are flexible based on experience.

If you have always wanted to join an eCommerce team that has the backing of a larger organisation but a startup mentality at heart, please do not hesitate to reach out to us!