Dutch Flemish Customer service - Barcelona

Thinking about moving abroad Take a look at Barcelona where there is a lot to do and experience. You will be able to visit a good number of museums the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure Take a look at this job position!

You will be working on a project with relatively simple processes but accuracy is an absolute must. Dealing with questions from credit card holders and responsible for the security and protection of credit card data. Identity control answering questions and explaining about possible steps to follow belong to the core tasks.

There is a training program in which you will go through all the aspects of the job (the focus will be on privacy related themes). The training period consists of 5 days of which 1 day will be practice.

Tasks

• Blocking lost/stolen credit and debit cards
• You will handle inquiries from credit card holders and ensure the security and protection of credit card information
• Identity verification answering questions and explaining any steps are among your core duties
• Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
• Handling claims files

Requirements

• Excellent level ofDutch or Flemish language and fluency in English written and spoken
• Experience as a Customer Service Agent
• Communicative and empathetic
• Disciplined and accurate
• Respectful and positive toward customers
• Solutionoriented thinking
• Patient
• Reliable

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique atmospheric peopleoriented call centre with a good dose of fun
• Marketbased basic salary with the possibility of a bonus
• Employee benefits such as meal card transport card and private insurance
• 4 company outings per year
• Free fruit and coffee
• Growth opportunities

Location:

Barcelona Spain