Dispatcher

• Responsibilities:
• Support collection/fleet team in day to day operations
• Receive and dispatch pickup requests from sales team
• Follow up on collectors to ensure quick timely pickups
• Monitor the route and status of collectors to coordinate and prioritize their schedule
• Support and provide collectors with information about requests, traffic, obstacles and requirements
• Assist with finding new suppliers & 3PLs
• Assist in making sure all vehicles and collectors are abiding to HSE and legal requirements
• Work closely with maintenance team to ensure all vehicles are up to standards and are regularly checked
• Assist in vehicles and collectors branding
• Assist in monitoring the collectors performance and in deploying proper bonuses and fines system
• Handle and resolve complaints concerning collectors, and communicate with CS and account management teams
• Assist in developing training and onboarding materials for collectors

Job Requirements

• 1+ years of experience as an operations specialist or in a similar role.
• Project management and leadership experience.
• Ability to analyze and improve operational processes.
• Strong people management and organizational skills.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and time management skills.
• Detail-oriented.