Devops Engineer - Customer Success
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-02-2024
Job Description
Req ID : 2505747
About the role:
Your primary role as a DevOps engineer will be to ensure that customers infrastructure is
consistently available meeting contractually agreed SLA targets. You will be supporting
alwaysavailable platforms building new systems upgrading and patching existing ones
and supporting application deployments. You will also act as a point of escalation for the
regional support centres.
You will serve as a technical liaison between the Customer and the Engineering Team
working to ensure the criticality of the problem is fully understood and satisfactorily resolved
in a time sensitive manner. By handling technical problems with extreme professional
acumen you will deliver a positive problemsolving experience to customers who subscribed
to the remote environment management services.
Responsibilities:
Support an alwaysavailable cloudbased platform
Support application deployments build new systems and upgrade and patch existing
ones
Ensure that there is adequate monitoring and reporting to be able to identify problems
and resolve/escalate them as appropriate
Participate in the building of tools and processes to support the infrastructure and
improve automation for manual elements
Identify operations improvements to strengthen organisational processes and practices
and enhance support quality and customer satisfaction.
Maintain accurate and up to date documentation on the current infrastructure and system
support documents such as run books
Ensure that mission critical data is backed up as required
Resolve critical/complex issues where analysis of situations or data requires an indepth
evaluation of variable factors.
Proactively monitor customer s technical issues and drive support requests and
escalations to a satisfactory resolution.
Escalate and communicate any servicerelated technical incidents ongoing service
interruptions and/or problems to the relevant Service Delivery/Support personnel and
ensure that any fixes are understood documented and communicated to team members.
Resolve incidents in a positive and supportive manner and work effectively with outside
vendors to provide high quality and responsive services to Flex clients
Work closely with the engineering teams to help resolve bugs and deliver solutions in a
timely fashion.
Learn on the job and explore new technologies with minimal supervision
There will be some need for oncall work and/or weekend work to cover live events.
Key Skills:
Minimum of 5 years experience with the Linux operating system. (Ideally some form of a
Linux Administration Certification)
Experience in scripting and serverside programming languages (Shell Python Java Go)
Understanding of protocols/technologies like HTTP SSL SQL JSON
Understanding application clustering/load balancing concepts and technologies
Experience administering Java Application Server (e.g. Apache Tomcat)
Experience with Amazon Web Services (AWS) GCP or Microsoft Azure technologies
Experience automating deployments using tools such as Terraform Ansible Docker
Kubernetes and Rancher is a big plus
Experience administering database and messaging systems like MariaDB MongoDB
RabbitMQ Redis is a big plus
Highly motivated in customer support services and client satisfaction
Experience in troubleshooting/debugging complex technical issues
Excellent written and oral communication skills in English
Must be able to articulate technical solutions to all audiences
Ability to work independently and as a team player.
devops,terraform,ansible,mariadb,aws
Employment Type
Full Time
Company Industry
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
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