Desktop and Mobility Support

Roles & Responsibilities:

Provide remote desktop level L2/L3 troubleshooting of end

user issues by taking remote control of their

Laptop/Desktop/VDI

Solve technical issues related to Windows 10/11 iOS and Mac

operating systems and standard software components like MS

Office/VPN/AntiVirus/Skype etc.

Provide support in enroll the iOS devices in MDM (JAMF)

and investigate the incidents and Tasks

Deployment of device drivers and windows patch updates

Troubleshoot laptop/desktop performance group policy

Encryption and failed Software configuration of end user

devices

Manage the Security compliance health status of end user

workstations

Monitor security patching status and remedy deficiencies

proactively

Diagnose troubleshoot resolve and escalate supported

software hardware and peripheral Incident calls assigned

from Service Desk team

Adjust configuration options as required to resolve defects

identified while performing corrective action on a device

Investigate desktop level incidents and identify root causes to

be able to provide solutions.

Deployment Monitoring Reporting of Device Drivers

including BIOS & utilities

Support Windows 10 Feature upgrade using modern

management techniques SCCM/Auto Pilot

L2 Workstations operational support

Monitor and report on User experience.

Report on Workstation image deployments and patch

compliance metrics