Deputy Sales Manager

COMMERCIAL

• Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers.
• Determine the customers’ requirements and assist them in their orders
• Maintain contact and advise customers on news or recently received items of customer’s interest or which have been reserved as well as following up on quotations sent in an effort to convert to actual sales.
• Provide the highest level of Customer Service.
• Empower and encourage the team to take immediate action to meet the needs of customers and give input.

  OPERATIONS

• Lead, inspire and motivate the sales team to optimize sales and profits.
• Ensure store is always “In Shape as New”.
• Ensure implementation of the store’s commercial activities and Business Plan.
• Define objectives and lead efforts to achieve these through continuous evaluation and follow-up
• Participate and contribute to the Store Commercial team.
• Develop and implement commercial strategic plans based on business priorities and local market.
• Prepare the annual departmental budget and ensure that operating expenses are within the guidelines and objectives of the department.

  PEOPLE Management

• Commit to the development of his team and secure their training to ensure all co-workers understand the IKEA Concept and other key guidelines; and how they have an impact on their specific roles.
• Empower, support and coach sales co-workers on the job to help them perform better and grow.
• Actively develop successors to ensure to meet the succession needs of the IKEA store.
• Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure