CustomerVirtual Enga....
CustomerVirtual Engagement - Onboarding and Renewals
Posted on :
24-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2750787
Virtual Engagement Onboarding and Renewals
Company Overview:
One of the leading provider of innovative healthcare solutions offering a subscriptionbased model that transforms the way individuals access and experience healthcare services. Our mission is to improve patient outcomes and enhance overall wellness by providing personalized convenient and integrated healthcare experiences.
Position Overview:
We are seeking a dedicated and resultsdriven Executive to join our dynamic team at One Health. In this role your primary responsibility will be to onboard customers onto One Health programs through personalized interactions and ensure high renewal rates. Your role will play a crucial part in setting the right expectations customizing the plan to suit customer needs better directing them to relevant other services and eventually retain them and ensure plan renewals.
Key Responsibilities:
1) Customer Onboarding: Assist in the smooth onboarding process of new subscription members ensuring they understand the value proposition and features of their chosen subscription.
2) Renewals: Secure timely renewals by working closely with customers to demonstrate the ongoing value of our subscription services.
3) Customer Engagement: Proactively reach out to customers via calls and other communication channels to understand their needs address their concerns and build a rapport that reinforces their loyalty to our brand.
4) Proactive Upselling: Identify opportunities for upselling and crossselling additional services or products to increase average revenue per customer tailoring recommendations based on customer needs and preferences.
Key Performance Indicators (KPIs):
Renewal rate: Maintain high Renewal rates by consistently delivering exceptional customer experiences and addressing customer concerns effectively.
Average Revenue per Customer: Contribute to the growth of average revenue per customer by identifying upselling and crossselling opportunities and promoting relevant offerings.
Qualifications and Skills:
- Bachelors degree in a relevant field with 2 years of experience
- Proven experience in customer success account management or related roles preferably within a B2C subscriptionbased model.
- Excellent communication skills both verbal and written.
- Empathetic and customercentric approach with the ability to build strong customer relationships.
- Strong problemsolving skills and the ability to think critically and creatively.
- Familiarity with healthcare industry trends and services is a plus.
- Proficiency in CRM software and Microsoft Office Suite.
onboarding,sales,customer retention,customer success,communication skills,b2c sales,problem-solving,upselling,key account management,crm software,customer satisfaction,customer engagement,account management,cross selling,customer support,communication,healthcare,renewals,crm,key performance indicators,microsoft office suite
Employment Type
Full Time
Key Skills
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