Customer Support Trainer
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Job Description
• Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams.
• Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & Conduct targeted coaching sessions to address specific areas of improvement and reinforce positive behaviors.
• Performance Analysis: Collaborate with team leaders to identify and address performance issues, proactively identifying trends and areas for improvement, Maintain meticulous records of quality audits, coaching sessions, and performance improvement plans & Generate detailed reports highlighting performance trends and proposing initiatives for continuous improvement.
Employment Type
Full Time
