Customer Support Specialist

Schrder has a centurylong tradition of innovation and entrepreneurial spirit with an ultimate focus on creating meaningful moments for people in public spaces. In 2019 we founded Schrder Hyperion in Lisbon Portugal Schrders center of excellence focusing on the future of Lightability that aims to position Schrder amongst the global leaders in Smart City solutions.

WHAT WE ARE HIRING

We are looking for a dynamic support specialist to represent our company and to work towards the satisfaction of our clients. As a PostSales Support Specialist you will be responsible for monitoring and accompanying the entire smart installed base of Schrder. You will collaborate in a positive team environment to provide outstanding customer service fast response to inquiries strong problemsolving skills and appropriate resolution through our ticketing system. The ideal candidate will bring proven capabilities in identifying patterns a perseverant trial and error attitude with a learning and growth mindset.

WHAT YOU WILL DO

• To be the primary point of contact for local IoT support and sales teams;
• Take responsibility over generating and monitoring tickets;
• Develop documentation of support processes and procedures;
• Responsible for pilotprojects on the field;
• Train local support teams commercial teams and customers in need;
• To support internal projects and initiatives;
• To support delivery of key/strategic projects.

WHO WE ARE LOOKING FOR

• Masters Degree in Electronics Engineering Information technology or similar;
• 1 years of experience working as a support technician or other customer service roles;
• Experience troubleshooting issues related to software hardware network interface configuration and IoT devices is a plus;
• Professional experience with customer service both in person and online;
• Fluent in Portuguese and English;
• Based in Lisbon Portugal with willingness to travels.

WHAT WE BELIEVE IN

• We hire people not competencies.
• You can become a part of our team where everybodys contribution will have an impact from basic research to development from marketing our solution to the world to selling it to community leaders our clients.
• Our leaders work everyday to build an organization where our people have the courage to believe learn to innovate are resultsdriven with purpose value agile execution and above all are loyal to ourselves and our partners.
• We value collaboration and foster open and transparent communication one of the many reasons why our leaders are continuously coached on how to create an even stronger Schrder.
• Schrder wants to be known as a place for talent to thrive. Were building an organization that focuses on creating an environment for people to learn and grow with a highproximity between managers and their teams with significant time being dedicated to our peoples growth.
• At Schrder we create opportunities for our people and want our center of excellence in Portugal to become a stepping stone for great careers offering a competitive pay in line with the best compensation packages in the market.

Do you feel inspired by our mission and up for the challenge Apply!