Customer Support Specialist B2B

OK first things first you will definitely have some slot game experience. You might even play them for fun in your spare time too. A bunch of us certainly do.

You will spend the majority of your time helping our customers mainly through email channels. Youll also be supporting our partners in the back office.

Youll be responding to tickets being on hand for adhoc assistance managing tech requirements and helping with the overall support processes. You really do need to be someone who keeps up with gaming trends. Keeping you razor sharp when talking the lingo with our customers

As our customer support specialists youll be at the heart of it all managing client integration setting up crucial data and ensuring smooth account operations. Your daytoday will involve fielding incoming questions about games and bet outcomes and promptly reporting any client queries or issues.

But thats not allour team is all about problemsolving. Well tackle challenges headon swiftly resolving issues or escalating them when needed. Plus were all about growth. Youll play a vital role in expanding our knowledge base keeping it fresh and relevant. Quality is key and were always ready to listen and respond to feedback.

OUR SALES & SUPPORT TEAM STRUCTURE

Theres currently four of us within the sales and support team. You would become the fifth member and report to the Head of Partner Support.

The other team members are the Head of Sales the Head of Product Analytics and the CCO.

By the end of the year there will be eight of us as we intend to hire 2x Customer Support Specialists & 2x Incident Support Coordinators.

HOW WE WORK & OUR BENEFITS

Flexible working hours Flexible working at Playnetic is actually flexible! No core working hours; work how you work best. We operate a common sense and goaldriven approach that helps you and us track success.

Unlimited holidays We respect the importance of worklife balance which is why we believe in unlimited holidays. The only thing we ask is you take at least 25 days!

Private healthcare

Pension 5% company contribution

WHAT DOES PLAYNETIC DO

Established in 2023 Playnetic is a new player in the world of gaming entertainment. We design and build slot games from scratch from idea to release. Our games will be played in regulated markets globally through industryleading operators.

Our innovative gaming content is centred around our core values: quality gaming dedicated customer service and reliable delivery to our partners.

Were currently in a phase of growth and will scale considerably over the next 12 months.

As a fully remote studio we understand the importance of staying connected and maintaining team collaboration. We are continually mindful of this as we grow and have the tools and support in place to help us all flourish.