Customer Support Representative Turkish Night Shift

• Provide support to small and medium sized businesses using various channels (chat email and telephone) regarding their ads in social media
• Provide pre and postsales support for all selfservice products
• Improve the advertising experience and satisfaction by resolving technical issues reporting bugs guiding the users on the platform and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all jobrelated administrative forms

• Professionally fluent in Turkish both oral and written. Fluent in English (at least B2 level)
• Minimum 6 months experience in Customer service roles
• Knowledge of advertisement industry will be considered as an advantage
• Eligible to work in EU or Portuguese residency card
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently while being team player at the same time
• Able to work rotating shifts

• Excellent remuneration package based on experience skills and performance
• Shifts 5 nights a week from 10 PM to 7 AM with 2 consecutive days off covering Monday to Sunday
• Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance
• Affordable accomodation provided by the employer
• Sponsored yearly flight back home
• Cafeteria on site
• Training paid about 50%
• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support with a room for candidates from further away

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