Customer Support Representative for Technology Company German Speaker

Become a Customer Support Representative for an international Technology Company. Join a dynamic team and embark on a rewarding journey in the heart of Portugals vibrant capital Lisbon shaping the future of technology support.

Tasks

• Providing accurate and detailed information about the companys products features and specifications.
• Managing and responding to customer requests through phone and email.
• Assisting customers with product setup troubleshooting and usage guidance.
• Processing customer orders returns and exchanges.
• Ensuringing excellent customer satisfaction by addressing inquiries resolving issues and providing technical assistance in an appropriate and friendly manner.

Requirements

• A nativelevel proficiency in German and a minimum B2 level of English
• A valid Portuguese work permit (required)
• Living in or willing to relocate to Lisbon for an international career and life experience
• Keeping uptodate with social media trends and practices
• Resilience to sensitive content demonstrating emotional maturity and professional detachment
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyle

Benefits

• Type of contract: Unfixed term contract 30 days probation period
• Working hours: full time (40h/week) Monday Sunday 8:0020:00
• Salary conditions: 1450 gross/month 300 loyalty bonus every 3 months 3000 signings bonus performance bonus 120 from 4th full month
• Health insurance after 6 months
• Paid professional training
• Employee discounts
• Fun and engaging companywide initiatives
• Excellent work culture

For international candidates:Reimbursement of your initial flight expenses after 3 months

• Up to 400 for accommodation/ months for first 4 months
• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your future company is a global leader in the BPO industry. With 170000 employees across the globe you will be member of a team behind the best experiences for 750 of the worlds leading and digitalfirst brands. The innovative solutions technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.