Customer Support Executive - Malayalam
Posted on :
10-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-02-2024
Job Description
Req ID : 2521005
About Us
We are an audiobook platform who created audiobooks stories and courses in more than 7 Indian languages for the users of Bharat. Founded in 2018 by former IITians and Toppr executives Lal Chand Bisu Vinod Meena and Vikas Goyal. It is a curated platform where users most of whom hail from Tier II and III cities create audio content in Hindi English Marathi Gujarati and Tamil among other regional languages. Kuku FM hosts 150000 hours of content across audiobooks stories book summaries courses and podcasts on its platform covering a wide range of genres from fiction and nonfiction audiobooks selfhelp education titles entertainment news mythology spirituality learning and inspirations stories poems and even jingles.
Location: Remote
Language Malayalam and English Must
Experience Level: Minimum 1 year
Job Description
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures guidelines and policies
Requirements
A bachelor s degree in any field.
A minimum of 12 years experience.
Excellent interpersonal written and oral communication skills.
Proven customer support experience or experience as a Client Service Representative
Customer orientation and ability to adapt/respond to different types of characters
Ability to multitask prioritize and manage time effectively
Familiarity with CRM systems and practices
malayalam,customer support,communication,crm
Employment Type
Remote
Company Industry
Key Skills
- Building Construction
- Hospital management
- Cardiac Surgery
- EMC
- Kitchen
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