Customer Support Agent with Arabic

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit an Arabic speaking Customer Support Agent for their offices in Lisbon.

Position: Customer Support Agent

Location: Lisbon Portugal

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone email and chats)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing troubleshoot and provide the solution
• Able to identify when the issue should be reassigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs so that our engineering team can address them
• Maintain and update all jobrelated administrative forms

REQUIREMENTS:

• Native/fluent in Arabic both oral and written. Fluent in English (at leastB2 level)
• Eligible to work in EU or presettlement status in Portugal
• Minimum of 1 year working experience in Customer support roles (e.g. from contact centres
• Excellent writing and verbal communication skills to simplify technical language for nontechnical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently while being team player at the same time
• Able to work rotating shifts Monday Sunday

OFFER:

• Excellent remuneration package based on experience skills and performance
• If any night shifts will be a part of your schedule the company will organise a free shuttle
• Life Insurance
• Family Plan (Spouse/legal partner and children)
• 2 month training agreement 1 year fulltime contracts with 30 days probation
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation