Customer Success Manager - HealthDental Startup mwd - Berlin

At Roger we are revolutionising dental practices with our groundbreaking virtual assistant technology. Our software Roger automates tracking treatment plans and much more ensuring every plan is noticed while boosting practice revenue and relieving the teams workload. As part of our team your role will be pivotal in supporting our CEO by engaging with our existing ZMV (dental management assistant) and dentist customers ensuring they value and love using Roger. If youre ready to embrace new challenges and dive into the exciting world of startups Roger is the perfect place for you. Apply today and get the chance to meet our founder on the same day.

Tasks

As a Customer Success Manager at Roger you will be at the forefront of enhancing our customers experience and ensuring their success with our software. Your responsibilities will include:

• Customer Engagement: Build and nurture scalable relationships to develop a deep understanding of our clients and their goals in the dental industry. You will be the central point of contact creating trust and comfort and ensuring a high level of engagement with Roger.
• Training and Goalsetting: Onboard new customers setting mutual goals to ensure a successful partnership and use of our software.
• Feedback and Improvement: Serve as a bridge between our customers and the technical team guiding the evolution of Roger based on client feedback.
• Customer Satisfaction: Plan and implement initiatives to increase customer satisfaction and retention.
• Upselling: Identify opportunities for upselling and optimizing product features to add value for existing accounts.

Requirements

• A passion for customer interaction eloquence and energy.
• Willingness to learn the ropes of working in a startup environment from the ground up.
• Proficient in computer use and MS Office.
• High selfdiscipline and readiness to perform.
• Previous experience as a ZMV or receptionist in a dental practice is highly valued but not a requirement.
• You possess nativelevel German proficiency and fluency in English enabling effective communication with our diverse customer base and within our international team.

Benefits

• Dedicated mentorship for personal development within the startup ecosystem.
• Intensive and structured onboarding process.
• Competitive salary with automatic increases.
• Fasttrack opportunities for professional and financial growth.
• Working in a motivated team that fosters personal development.

If youre ready for a shift to the exciting life of a startup apply today and let us know your earliest possible start date. Expect to hear from us on the same day!