Customer Success Executive

Duties/Responsibilities:

• Renegotiate and maintain major clients
• Demand-driven in provider accounts
• Process the clients’ on-boarding
• Interacts with customers via telephone, email, system, online chat, or in-person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Assist in tech support for Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Job Requirements

Required Skills/Abilities:

• With at least 1-3 years experience with customer service
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.