Customer Success Engineer

Customer Success Engineering is a vital part of our Customer Success organization leading clients to utilize our stateofthe art technical capabilities for their best success. As a Customer Success Engineer you will strive to create an exceptional track record of guiding LeanIX customers together with the Customer Success Manager and aim to represent LeanIXs technical leadership and to incubate new capabilities to the product. You are selfdriven with strong motivation for finding the right technical solution for the given business context.

Customer Success Engineer (F/M/D)
hybridBoston region US

WHAT IS WAITING FOR YOU

• Be a trusted advisor for all technical aspects of our platform in particular regarding data model configuration integrations and visualizations
• Own the technical communication with our large enterprise customers
• Develop sustainable solutions for the customer in close alignment with our technical SMEs (e.g. for Custom Reports ServiceNow AWS Kubernetes) Product Management & Professional Service team
• Manage critical customer communication in close alignment with Customer Success Managers and Support
• Proactive systematic communication with customers to maintain a high customer retention

WHAT ARE WE LOOKING FOR

• Excellent customer focus with a polite patient caring calm and always professional demeanour
• Willingness to inspire our customers with great solutions for their challenges and questions
• 3 years experience in a similar role e.g. within a consultant role
• Technical background e.g. in Computer Science or Business Information Systems
• Very good level of English especially technical vocabulary

LeanIX an SAP company is a market leader for enterprise architecture management (EAM) driving the modernization of IT landscapes and continuous business transformation. Its softwareasaservice solutions empower organizations to create transparency enabling them to visualize assess and manage the transition towards their target IT architecture. By offering a datadriven and automated approach enhanced with AI LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1000 companies globally across various industries including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn and offices in Munich and Berlin (Germany) LeanIX also has a strong international presence with offices in Boston (USA) London (UK) Paris (France) Amsterdam (Netherlands) and Ljubljana (Slovenia). In November 2023 LeanIX became part of SAP. For more information visit . Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.

LeanIX is not just a product in fact its a great place to work. Colleagues (600) from dozens of countries jointly make our vision reality. We believe in transparent communication personal development diverse workforce innovation by creating ideas that prove useful and that our worldclass team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and work from one of our offices (20% of your time). LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative please let our team know at You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience qualifications and competencies. LeanIX will not discriminate based on race color religion belief political affiliation union membership age sex pregnancy sexual orientation gender identity national or ethnic origin genetic information creed citizenship disability protected veteran or marital status or any other status protected by applicable laws or regulations.