Employer Active
Supervising the Customer Service staff on their daily responsibilities.
• Following up on received complaints & corresponding to sender.
• Ensures adherence to GUC policies & values through monitoring and coaching staff.
• Communicating with other departments to facilitate problem solving.
• Providing staff with updated received information & answer their inquiries.
• Monitoring calls queue and take calls in times of high call volume
• Assisting and replacing Customer Service Manager during absence.
Full Time