Customer Service Representative with High Level of Norwegian part-time

Our Client

Home to the most loved and trusted hygiene health and nutrition brands that people love worldwide and have trusted for generations. As well as this they are wellknown for their relentless pursuit to protect heal and nurture in the relentless pursuit of a cleaner healthier world. As a Customer Support Agent you will handle customer queries over the telephone email chat and social media and strive for firstcontact resolution.

We Care:Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.

Were Curious:Proactive approach to problemsolving and a can do attitude.

We Achieve Together:Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.

Tasks

What you will be doing

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• You can put yourself in our customers shoes analyse their problems and offer them individual solutions
• Offering an omnichannel service to our consumers via telephone email chat and social media
• Developing a sound understanding of the products and services offered by our client
• Embrace our company values and act as a brand ambassador

Requirements

What skills & experience will you bring to us

• Afluent level of Norwegian with exceptional grammar and spelling skills
• High level of English(Both written and spoken)
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving

Benefits

What do we offer

• Start date: May 8th
• Contract: Temporary 3 monts (1month probation period)
• Part time:(20 hours/week)
• Working days/Hours: Monday to Friday 11am to 03pm
• Salary: 8993.72 euros gross/year
• Incentives: Top performance incentives
• Holidays: 24 days per year
• Paid bank holidays 1 extra day in lieu
• Hybrid work model: Working from the office 3 days per month / or for client visits / Training / the rest working from home
• Training: 2 weeks of training / full time / from Monday to Thursday 9am to 6pm / Friday 9am to 05pm
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Bestinclass people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
• Employee Assistance Program Free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to signup for Discounted Private Health Insurance

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs ofourdiverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

#wecare#wearecurious#weachievetogether